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Locked

‎08-13-2022 08:53 AM - last edited on ‎08-13-2022 01:42 PM by Retired

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

My 

HP ENVY Photo 7858 All‑in‑One Printer is locked on opening screen I have plugged and unplugged, held down start button and screen is still locked. 

Category:
1 person had the same question
1 REPLY 1

‎08-20-2022 11:14 PM

HP Recommended

@Jdf9
 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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