My HP Envy 4501 printer says it has a paper jam, but there's not a paper jam.

[suquita]

My HP Envy 4501 printer says that it has a paper jam. But there's no paper jammed! I can't get it do anything!

[KrazyToad]

@suquita

Welcome to HP Community

I have gone through your Post and would like to help
 

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the Printer has the latest firmware. Link: https://support.hp.com/in-en/document/c02919168

Also refer to this Link: https://support.hp.com/in-en/document/c03754704 to ensure there are no paper jams

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[suquita]

thanks. I followed all the steps. It didn't work. And now my printer is giving me an error message about the ink cartridges.

[Kumar0307]

@suquita, that's unfortunate. Refer to the steps mentioned in this document to resolve any ink cartridge related errors. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!