My HP Envy 4516 won't give me an option to switch from black and white to color. How can I fix this

[loscarso]

My HP Envy 4516 won't give me an option to switch from black and white to color in preferences or anywhere else.  How can I fix this?

[Raj2111]

Hi @loscarso 

Welcome to the HP support community.
 

I understand that you are facing an issue with your HP Envy 4516 printer, I am glad to assist you

To be able to assist you better please let me know the Operating System installed on your computer.

I believe the issue is in the print settings itself. Please follow the below-mentioned steps and check:

• Go to the control panel – Devices and printers – Give a right click on Envy 4516 and select printing preferences.
• In the pop-up window, click on the “Advanced” button - check for printing in grayscale option. Make sure it is turned off.
• Also once you try to print a document please go to printer properties to make sure it is not set in the “print in greyscale” option.

If the above steps did not resolve the issue, it could be an issue with the printer drivers. In that case, we might need to uninstall the drivers and re-install the same. You can click here to download the drivers.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.