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‎11-24-2025 06:15 AM

HP Recommended

My HP Envy 5532 has stopped working. It powers up but won't scan or copy from the printer itself. I have tried all the troubleshooting on the HP website but can't get past the virtual assistant (keeps saying my serial number is invalid). The hp diagnostics says there is nothing wrong. I think it might be a software/driver issue but can't get the printer and computer to talk to each other 🙄.  The device is about 5 years old so out of warranty. It is currently displaying the circle of doom after I installed a new ink cartridge several days ago and it needs to print an alignment page but can't/won't do so. 

 

I am losing the will to live with it all now but before I bite the bullet and send it to the big printer hub in the sky, thought I'd reach out to see if any geniuses on here could suggest something I haven't tried. Here's hoping ...

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3 REPLIES 3

‎11-24-2025 08:03 AM

HP Recommended

Hello @ASB13 

 

Try the procedures below:

 

Scanning problems with HP Envy 5532 - HP Support Community - 6400277

 

Best regards

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‎11-24-2025 08:21 AM

HP Recommended

Hi Fabio

 

Thank you for taking time to reply.

 

All I am seeing is a conversation thread from Annamarkey. Is that the intended process you refer to? 

1000057218.jpg

 

I cannot press anything on the printer itself because everything is hidden whilst it prints the alignment page (it isn't printing anything but is going through the motions)

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‎11-24-2025 08:27 AM

HP Recommended

Hello @ASB13 

 

If you started the process with this expert, I believe they are already trying to find a solution for you. I apologize.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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