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Locked

‎10-04-2024 02:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP LaserJet MFP M235dw won't complete product registration on the HP Smart App.  This is the error code that I receive Error Code: UA_400_EB000U0410.  

1 REPLY 1

‎10-06-2024 12:48 PM

HP Recommended

Hi @ahmed2333,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code UA_400_EB000U0410 during the registration process for your HP LaserJet MFP M235dw in the HP Smart App can be frustrating. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check Internet Connection

  • Ensure that your device (smartphone or computer) has a stable internet connection. The HP Smart App requires internet access to complete registration.

2. Update the HP Smart App

  • Ensure you have the latest version of the HP Smart App installed:
    • For Android, check the Google Play Store.
    • For iOS, check the App Store.

3. Restart the App and Device

  • Close the HP Smart App completely and restart it.
  • Restart your device (smartphone or computer) to refresh the system.

4. Re-add the Printer

  • Open the HP Smart App and remove the printer if it appears in the app.
  • Re-add the printer by selecting the “Add Printer” option and following the prompts.

5. Use HP Support Website for Registration

  • If the app continues to have issues, you can try registering your printer directly through the HP Product Registration website.
  • Follow the instructions provided to complete the registration online.

6. Check for Firmware Updates

  • Ensure your printer firmware is up to date:
    • You can check for updates via the printer’s control panel or by visiting the HP support site.

7. Check HP Account

  • Make sure your HP account is active and there are no issues with it. You may want to log in to your account on the HP website to verify.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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