My HP OfficeJet 6962 will not reset? How do I get it done?

[123stooge]

My printer ran out of ink.  I tried off brand ink that did not work.   I then bought HP branded ink from Staples.  I put the cartridges in and they tested okay.   I then tried to print from  my computer to my printer and found the printer was on the old network and having changed providers had a different home network number.   I then tried to set the printer to manual network settings.   I can ping the printer but still cannot print it.  TODAY 8/15/2024 I tried to set the printer to Automatic Network setting but it still stuck on what I set it to manually.  And when I try to run the setup to get the printer working it will not access the network on the printer!  How do I reset the PRINTER?

[Irfan_06]

Hi @123stooge,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support