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‎07-08-2025 01:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

MY HP OfficeJet Pro 8720 is not printing.  You also shared that you are 75 years old with no income. Can I please get assistance?

1 REPLY 1

‎07-10-2025 04:23 AM - edited ‎07-10-2025 04:24 AM

HP Recommended

@REDD12, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your HP OfficeJet Pro 8720 is not printing on your Windows 10 (64-bit) system. Let’s go through some steps to get it working again:

Check Printer Status

  1. Make sure the printer is powered on and connected to your computer (via Wi-Fi or USB).
  2. Check the control panel on the printer for any error messages or blinking lights.

Set as Default Printer

  1. Go to Control Panel > Devices and Printers.
  2. Right-click your HP OfficeJet Pro 8720 and select Set as default printer.

Restart Print Spooler

  1. Press Windows + R, type services.msc, and press Enter.
  2. Scroll down to Print Spooler, right-click it, and choose Restart.

Reinstall the Printer Driver

  1. Uninstall the current driver from Control Panel > Programs and Features.
  2. Download the latest full-feature driver from the Official HP® Support
  3. Install the driver and follow the setup instructions.

Try a Test Print

After reinstalling, try printing a test page:

  • Go to Devices and Printers, right-click your printer, and select Printer Properties > Print Test Page. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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