My HP OfficeJet Pro 8710 won’t scan to my computer

[WOJR]

Need help. My HP OfficeJet Pro 8710 will print from my Mac Computer but will not connect to scan. How do I make it connect to scan?

[A_Gayathri]

Hi @WOJR,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8710 prints from your Mac but won’t scan, try the following steps to fix the issue:
 

1. Restart Everything

• Restart your Mac, printer, and router.
• After restarting, check if scanning works.

2. Check HP Smart or HP Easy Scan

• Open HP Smart or HP Easy Scan (download from the Mac App Store if you don’t have them).
• Try scanning a document.
• If the scanner is not detected, move to the next step.

3. Check Printer Connection

• If your printer is on Wi-Fi, make sure both the Mac and the printer are on the same Wi-Fi network.
• If using USB, try a different port or cable.

4. Reset Printing System (Mac)

1. Go to System Settings → Printers & Scanners.
2. Right-click (or Control + click) the HP printer and choose Reset Printing System.
3. Re-add the printer by clicking Add Printer, selecting the HP OfficeJet Pro 8710, and ensuring you select the HP software driver (not AirPrint).

5. Enable Scan to Computer

• Open HP Utility (from Applications → HP folder).
• Select your printer and go to Scan to Computer.
• Enable Scan to Computer.

6. Check for HP Software Updates

• Go to HP’s support site, search for the OfficeJet Pro 8710, and download the latest HP Smart app or full-feature software.

7. Use Image Capture (Mac’s Built-in Scanner App)

1. Open Image Capture (from Applications).
2. Select your HP printer in the left panel.
3. Try scanning.

8. Uninstall and Reinstall HP Software

1. Delete the HP Smart app (if installed).
2. Remove the printer from System Settings → Printers & Scanners.
3. Download the latest HP Easy Start from HP’s website.
4. Follow the prompts to reinstall.

9. Check Firewall & Security Settings

• On your Mac, go to System Settings → Network → Firewall and ensure it’s not blocking the HP app.

10. Try a Different Scan Method

• If scanning from the printer's control panel, make sure Scan to Computer is enabled in HP Utility.
• Try using HP Smart or Image Capture instead.

I hope this helps. 

Take care and have a good day.

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