• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-29-2021 01:56 PM

HP Recommended
Product: HP Officejet 4630 Series 8
Operating System: macOS 11.0 Big Sur

My HP Officejet 4630 Series 8 is connected to my Mac directly. My computer "sees" the printer, but says it is not connected . It is.

It says the printer is "Idle" also. But I am unable to print from my computer. The printer can scan and copy. Just not print from my Mac.

Category:
3 REPLIES 3

‎01-05-2022 06:36 AM

HP Recommended

@shortsfam, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print from your Mac. By "connected directly", do you mean USB cable?

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

 

  • Which application are you trying to print from? Are you using the HP Smart app?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Use AirPrint driver to print - Add a printer on Mac

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-05-2022 07:45 AM

HP Recommended

Thank you so much for all of your suggestions! Unfortunately, I am now away from my desktop and HP printer for the next several months, and cannot therefore try out your solution recommendations. I will though! May I get back to you in the spring and see if you have solved my issue?

Was this reply helpful? Yes No

‎01-05-2022 07:55 AM

HP Recommended

@shortsfam

 

Yes, you may reach out when you require assistance with the printer. Feel free to contact us.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.