My HP Officejet 6500A Plus All in One stopped printing black

[Birddog54]

My printer stopped printing black over the weekend, first made evident when I was trying to make a copy.  I have found HP virtual chat useless and really just want to speak with a human. There is no agent contact info available.

I had a similar problem a couple years back after printing a photo. Problem was solved by downloading firmware,which is the path I am pursuing thru this forum.

[Barachiel · Accepted solution]

Hi @Birddog54 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[Birddog54]

Thanks. I received direct contact info and miraculously the problem is solved, for now.

[Barachiel]

Hi @Birddog54 ,

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉