My HP Officejet Pro 8120e is not connecting to my computer

[Jase-Ausderm]

My Office jet Pro 8120e is not connecting to my laptop although it looks like it is connected to the internet- It was working and has now dropped out. 

I have tried to reconnect it and it asks for a Pin- which i do not have

[A_Gayathri]

Hi @Jase-Ausderm ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8120e has lost its connection to your laptop, possibly due to network changes or settings. Let’s troubleshoot this step by step:

1. Confirm Printer’s Network Connection

Check Printer Display:

• Go to the printer's control panel.
• Navigate to Network Settings or WiFi Settings to confirm it is connected to your WiFi.
• Print a Network Configuration Report to verify the connection.

Reconnect to WiFi:

• If it's not connected, use the Wireless Setup Wizard (found in the WiFi/Network settings menu) to reconnect the printer.
• If prompted for a PIN, check the printer's information label (often inside the printer or on the back). Look for the WPS PIN.

2. Reconnect Printer to Your Laptop

Option A: Add Printer via HP Smart App

Open the HP Smart App on your laptop.

• If not installed, HP printer setup (HP Smart app)

Click Add Printer. The app should detect the printer on the network.

Follow the on-screen instructions to complete the connection.

Option B: Add Printer via Windows Settings

1. Go to Settings > Devices > Printers & Scanners.
2. Click Add a Printer or Scanner.
3. Select your printer when it appears.
   • If prompted for a PIN, use the WPS PIN from the Network Configuration Report or the label on the printer.

3. Reset Printer Network Settings (if Necessary)

If the printer is still not connecting:

1. Reset the printer's network settings:
   • On the printer control panel, go to Setup > Network Settings > Restore Network Defaults.
2. Reconnect the printer to WiFi using the Wireless Setup Wizard.

4. Additional Steps

• Restart Devices: Restart the printer, laptop, and router.
• Firewall or Antivirus: Temporarily disable firewalls/antivirus software on your laptop that might block communication.

If these steps don’t resolve the issue, let me know the specific error or problem you're encountering, and I’ll provide further assistance!

I hope this helps. 

Take care and have a good day.

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