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HP Officejet Pro 8610
macOS 10.15 Catalina

My HP Officejet Pro 8610 will not print due to malware messages on IMAC. One of the messages is: "PDE.plugin" will damage your computer. I get similar messages related to: HPDeviceModel.framework,  HPDeviceMonitoring.framework,  HPDriverCore.framework.

10 REPLIES 10
HP Recommended

Hi,

Please make sure the printer is connected through the network, then check if you may see any difference while adding the printer using AirPrint:

https://support.hp.com/us-en/document/c05635968

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

This answer provided is not helpful. My mac now does not allow me to print anything saying that HP files are malware.

HP Recommended

I see that a number of people have just had this proble today.  I have an HP Officejet Pro 8600.  I can still print, but the Image Capture app on my Mac (MacOS Catalina) no longer loads.  I just get "“HPDeviceModel.framework” will damage your computer."  This file has worked fine since installed on Oct 27, 2017.
Note: I had to start using the Image Capture App on my Mac when Apple converted to 64bits from 32bits and the original HP Software for the OfficeJet Pro 8600 was no longer compatible.  I've checked occasionally to see if HP has upgraded to SW, but without success.  Also, I have been recently notified that Adobe Flash is going away soon, and I wonder if that might be related as well.

HP Recommended

I ran into this same issue earlier today, and uninstalling/reinstalling the printer solved it for me. Good luck!

HP Recommended

Me too, older C8180, Apple are saying there should be an update now under System preferences > software up date... not there!

HP Recommended

I started having the same problem today with "PDE.plugin". I have a pretty old Photosmart C5250, connected with a wired connection.

HP Recommended

I installed HP drivers provided by apple, here and it works fine now

https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US

 

HP Recommended

Please make sure you completely uninstall any existing drivers by following the HP Uninstaller within HP Easy Start:

 

See the 'Uninstall with HP Easy Start' section below:

https://support.hp.com/us-en/document/c02440673

 

Once completing the uninstall, try configuring the printer with AirPrint and check for any difference:

https://support.hp.com/us-en/document/c05635968

 

For older models, also try reinstalling the latest drivers from Apple below and check if that resolves the problem:

https://support.apple.com/kb/DL1888?locale=en_US

 

Hope that may help,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

What if my printer doesn't support AirPrint?

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