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- My HP Officejet Pro 8610 will not print due to malware messa...

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10-25-2020
10:27 AM
- last edited on
07-14-2021
05:56 PM
by
RodrigoB
My HP Officejet Pro 8610 will not print due to malware messages on IMAC. One of the messages is: "PDE.plugin" will damage your computer. I get similar messages related to: HPDeviceModel.framework, HPDeviceMonitoring.framework, HPDriverCore.framework.
10-25-2020 11:10 AM
Hi,
Please make sure the printer is connected through the network, then check if you may see any difference while adding the printer using AirPrint:
https://support.hp.com/us-en/document/c05635968
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
10-25-2020 04:29 PM
I see that a number of people have just had this proble today. I have an HP Officejet Pro 8600. I can still print, but the Image Capture app on my Mac (MacOS Catalina) no longer loads. I just get "“HPDeviceModel.framework” will damage your computer." This file has worked fine since installed on Oct 27, 2017.
Note: I had to start using the Image Capture App on my Mac when Apple converted to 64bits from 32bits and the original HP Software for the OfficeJet Pro 8600 was no longer compatible. I've checked occasionally to see if HP has upgraded to SW, but without success. Also, I have been recently notified that Adobe Flash is going away soon, and I wonder if that might be related as well.
10-26-2020 11:37 AM
Please make sure you completely uninstall any existing drivers by following the HP Uninstaller within HP Easy Start:
See the 'Uninstall with HP Easy Start' section below:
https://support.hp.com/us-en/document/c02440673
Once completing the uninstall, try configuring the printer with AirPrint and check for any difference:
https://support.hp.com/us-en/document/c05635968
For older models, also try reinstalling the latest drivers from Apple below and check if that resolves the problem:
https://support.apple.com/kb/DL1888?locale=en_US
Hope that may help,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂