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HP Recommended

Hello,

I just purchased an HP Officejet Pro 9018 and I am attempting to set it up wirelessly. I already have the HP Smart app on my phone.  The existing printer comes up. The new printer pops up; however, it’s telling me to restart the router which I did and I have been trying it over and over. I turned the printer off and it goes back to scanning the QR code to complete set up. Please advise as to what else I can do?

2 REPLIES 2
HP Recommended

Hi @TMorris007,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Setting up your HP OfficeJet Pro 9018 wirelessly can sometimes require a few additional steps if you encounter issues like this. Here are the detailed steps to help you resolve the issue and complete the wireless setup using the HP Smart app:

 

 

Step 1: Prepare for Installation

Ensure Printer is On:

  • Make sure your printer is powered on.
  • The printer should be in a ready state (not in sleep mode).

Check Network Connection:

  • Ensure your smartphone or computer is connected to the same Wi-Fi network that you want to connect the printer to.
  • Make sure your router is functioning correctly and has an active internet connection.

Step 2: Reset Network Settings on Printer

  1. Reset Network Settings:
    • On the printer’s control panel, go to the Network or Wireless settings.
    • Select Restore Network Settings or a similar option to reset the network settings to default.

Step 3: Use the HP Smart App

Open HP Smart App:

  • Open the HP Smart app on your smartphone or computer.

Add a New Printer:

  • Tap on the + sign or Add Printer.
  • The app should search for available printers. If the printer doesn't show up, tap Set up a new printer.

Follow the Setup Instructions:

  • Follow the on-screen instructions to set up the new printer.
  • When prompted, use the QR code on the printer's screen to complete the setup.

 

Kindly check the rest of the steps in the next post.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @TMorris007,

 

Here is the next set of steps below. 

 

Step 4: Manually Connect the Printer to Wi-Fi (if needed)

Open Printer Control Panel:

  • On the printer’s control panel, go to the Wireless or Network settings.

Select Wireless Setup Wizard:

  • Select Wireless Setup Wizard and follow the prompts to connect the printer to your Wi-Fi network.

Step 5: Reconnect to Wi-Fi using WPS (if available)

Press the WPS Button on Router:

  • On your wireless router, press the WPS button (usually marked with the WPS symbol).

Press the Wireless Button on Printer:

  • Within two minutes, press the Wireless button on the printer to connect to the network.

Step 6: Finalize Setup in HP Smart App

Open HP Smart App Again:

  • Return to the HP Smart app and try to add the printer again.

Complete Setup:

  • Follow any additional prompts in the HP Smart app to complete the setup.

Step 7: Additional Troubleshooting

Ensure No Interference:

  • Ensure there are no obstacles or electronic devices causing interference between the printer and the router.

Reboot Devices:

  • Reboot your smartphone or computer and try the setup process again.

Step 8: Firmware Update

  1. Check for Firmware Updates:
    • Ensure your printer's firmware is up to date by checking for updates through the printer’s control panel or the HP Smart app. Check the HP website

If you continue to experience issues, contact HP Phone Support for additional assistance.

 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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