My HP Printer stopped printing from my Dell Laptop

[Felico]

My HP 8710 Wireless Printer stopped printing from this old Dell laptop.  It however prints from another new Dell Laptop and from my Android phone.  Both laptops run Windows 10.  Both are on wireless setup.  I have uninstalled and reinstalled the printer driver, all to no avail.  It however scanned from this laptop, which confirms that there is wireless connection between the laptop and the printer.

When I configure a document on Word, LibreOffice or OpenOffice, the Print dialog box shows the printer, but nothing happens thereafter.  When I checked for Documents Awaiting Printing, there is nothing there.

I once saw this error message:  "Your printer has experienced an unexpected configuration problem.  0x800401f3".

Your assistance shall be highly appreciated.

Best regards

OLA

[greenturtle]

Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. Remove or delete all HP references.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab. Delete the HP drivers
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!