• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

The blue wifi symbol is flashing blue. I cannot reconnect the printer to my computer. The help assistants cannot find a solution. It occassionally does this, but turning the printer off and then on usually fixes it. I have turned it off many times, pushed the button, searched the help files, tried the help assistant. Nothing is working. Please, how do I connect my printer to my computer again?

1 REPLY 1
HP Recommended

Hi @JohnGL,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. (Current OS version)

 

Meanwhile, Check for network and connection issues if you cannot print or scan with a wireless HP printer.

 

Restart devices

  • Restart your computer or mobile device, printer, and router to clear any error states.
  • Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
  • If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
  • Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
  • Turn off the computer or mobile device that the printer was set up with.
  • Restart the router.
  • Reconnect the power cord to the printer and to a wall outlet.
  • NOTE:
  • HP recommends plugging the printer directly into a wall outlet.
  • Turn on the computer or mobile device.
  • Check the connection to make sure the same network is used by the printer and the device.
  • Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
  • Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

 

Click here for the remaining steps. 

 

Also, update the firmware. Click here

 

Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.