My HP printer display has a black screen

[Gustafarii]

My printer display has gone black, and I can't do anything with it. The printer won't connect to my laptop or phone? Please help. Thanks.

[Nal_NR]

Hi @Gustafarii,

Welcome to the HP Support Community. 

I'd like to help!

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gustafarii]

Hi,

Thanks for your reply. No that hasnt worked. My display was intermittently going black and back to normal. Actually tapping it when it was black sometimes brought it back but doesnt work any more. 

Thanks

[Nal_NR]

Hi @Gustafarii,

In this case, This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link