My HP printer is not printing. It does work to scan and also... - HP Support Community

SUDHIR11 · ‎10-13-2025

Printer not printing. I can scan the document and also save after scanning . But it does not print. It has original crtridge. also it was working many years but all of a sudden stop printing. May be a driver problem

Hawks_Eye · ‎10-16-2025

Hi @SUDHIR11

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation clearly. Since your HP printer scans and saves but won’t print—even with original cartridges—it’s likely a software or communication issue rather than hardware.

Here's a structured approach to resolve it:

Step-by-Step Fix for HP Printer Not Printing

1. Run HP Diagnose & Fix Tool

HP’s latest tool is more reliable than the old Print and Scan Doctor. It automatically detects and resolves printing issues.

Download from HP’s official site: HP Diagnose & Fix
Run the tool and follow on-screen instructions.

2. Check Printer Status

Go to Control Panel > Devices and Printers
Right-click your printer > See what’s printing
If there are stuck jobs, click Printer > Cancel All Documents
Ensure Use Printer Offline is not checked.

3. Reinstall the Printer Driver

Even if it worked for years, a Windows update or driver corruption could cause issues.

Go to HP Software & Driver Downloads
Enter your printer model (e.g., OfficeJet, DeskJet, etc.)
Download the Full Feature Software and Driver
Uninstall the old driver via Control Panel > Programs
Restart your PC and install the new driver

4. Check Print Spooler Service

Press Win + R, type services.msc, press Enter
Find Print Spooler, right-click > Restart
Set Startup Type to Automatic

5. Try Printing from Another App

Sometimes the issue is app-specific. Try printing a test page from:

Notepad
WordPad
Or use Control Panel > Devices and Printers > Right-click printer > Printer Properties > Print Test Page

If it still doesn’t print after these steps, let me know your printer model and whether it’s connected via USB or Wi-Fi. I’ll guide you further.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

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