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‎08-18-2023 01:35 PM - last edited on ‎08-18-2023 04:25 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

My HP Printer keeps wanting to do an update but says it will not update.  It keeps saying will not update. I moved closer to the wifi and still does not update.  Is it due to the age of printer?  What do I do?  OfficeJet Pro 9015 all in one, kKR42A, serial [Personal Information Removed] I have iMac Ventura but don't think that matters as it is the printer itself that is wanting to update and will not.

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1 REPLY 1

‎08-21-2023 09:09 AM

HP Recommended

Hi @Potoville 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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