My HP smart app does not open up on my computer

[Pepri]

Hi My HP App does all of sudden not open up. What can i do to fix this? When you click the app icon it goes to the start screen (blue backround with printer ) but gets stuck there

[A_Gayathri]

Hi @ Pepri,

Welcome to the HP Support Community

I understand you are facing an issue with HP smart app your : HP OfficeJet Pro 8710 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Uninstall and reinstall HP Smart App 

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• click here and follow the troubleshooting steps  HP smart app 

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

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