My HP smart is unreliable. It just stops working for no reason.i have a new printer HP Laser MFP 137

[64Pat0950]

HP Laser MFP 137fnw

[Max3Aj]

@64Pat0950, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If HP Smart is unreliable with your HP Laser MFP 137fnw, here are some steps to troubleshoot the issue:

Check Printer Connectivity

• If using Wi-Fi: Ensure the printer is on the same network as your PC or phone.
• If using USB: Try a different USB port and cable.
• If using Ethernet: Check that the cable is securely connected.

Restart HP Smart & Printer

• Close HP Smart completely and restart your computer.
• Power off the printer, unplug it for 30 seconds, then power it back on.

Reset HP Smart

• On Windows:
  • Open Settings > Apps > Installed Apps (or Apps & Features in older Windows).
  • Find HP Smart, click on it, and select Advanced options → Reset.
• On Mac:
  • Go to Finder > Applications and delete HP Smart.
  • Restart your Mac and reinstall it.

Reinstall HP Smart & Drivers

• Uninstall HP Smart from your device.
• Download the latest version from:
  • Windows/macOS: HP Smart Official Site
  • Android/iOS: App Store / Google Play
• Install and set up your printer again.

Use HP Print and Scan Doctor (Windows)

• Download HP Print and Scan Doctor
• Run it and follow the on-screen instructions.

Disable Sleep Mode (If the Printer Stops Responding)

• On the printer control panel, press Menu.
• Go to System Setup > Timer Settings and adjust sleep settings.

Try Printing Without HP Smart

• Open a document in Word, PDF Reader, or Notepad.
• Press Ctrl + P (Windows) or Cmd + P (Mac).
• Select your printer and try printing.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support