My HP8028e printer is printing an unwanted page before all of my projects.

[WSFleur69]

Why is my HP8028e printer always printing an unwanted page with file information before my projects?  It is wasting paper and ink.  I have checked that I none of my applications have the "Print property info" selected.  It is from all applications and just started after the printer did the latest update.  How do I make it stop??

[Kuroi_Kenshi]

Hi @WSFleur69,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Settings:

• Go to your printer's control panel on your computer or use the HP Smart app.
• Look for any settings related to print job separators or file information sheets. These may need to be disabled.

Adjust Printer Preferences:

• Navigate to "Devices and Printers" on your computer.
• Right-click on your HP8028e printer and select "Printer Properties".
• Under the "Advanced" tab, explore the options to see if there are any selections related to job separation pages or cover sheets that can be turned off.

Update or Reinstall Printer Driver:

• Visit the HP Support Website and ensure you have the latest driver installed for your printer model.
• Sometimes uninstalling and reinstalling the printer driver can resolve unexpected issues like this.

Firmware Update:

Kindly refer to this link to update your printer firmware.

Reset Printer to Factory Settings:

• If the problem persists, refer to the steps on this link to restore factory defaults.

I hope this helps.

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Best regards,