My HP9020 All in one sometimes shuts down during print jobs.

[Philip4]

MY HP9020 shuts down during print jobs.  The shut down is total - pressing the power on button does not do anything.  The only way to re-start the printer is to disconnect from the AC supply and re-connect it.

This usually - but not always - happens with the first print job of the day - send something to the printer, which put itself to sleep overnight - the screen lights up to show data is coming over the network, the paper feed mechanism starts (I can hear it), but within 2 seconds, the printer shuts down.

Sometimes - say 50% of the time - the printer shuts down during a print job. The first page or so are printed correctly, then it suddenly shuts down with a page partially ejected.

And about 50% of the time the printer behaves as it should.  

The number of pages makes little difference. 

The printer is on a network, and is connected by cable.  This can not therefore be a Wifi problem.

The printer is powered by a dedicated AC outlet - it is not shared with any other device. 

thanks in advance for any advice. 

Philip

[Treeko]

Hi @Philip4,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer shut down issues with HP OfficeJet Pro 9020 All-In-One Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support