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‎04-22-2021 08:58 AM

HP Recommended
Product: M281FDW
Operating System: Microsoft Windows 10 (64-bit)

I have been sitting here now for 3 hours printer keeps rebooting, tried to install updated drivers won't stay on long enough and drivers won't install on my computer,   I have tried unplugging several times and changed outlets still doing the same thing.

Category:
1 person had the same question
3 REPLIES 3

‎04-22-2021 12:36 PM - last edited on ‎04-22-2021 12:41 PM by Retired

HP Recommended

I had exactly the same issue that started early this morning, constant restarting with Error 79. I was on firmware 20200612, I checked for firmware and saw an updated firmware 20201021 so I updated. The problem persisted.

I downgraded back to firmware 20200612 after looking on here for fixes, this didn't work either. 

(This is what worked below)

I then did a factory reset and it appears to have done the trick.

[confidencial procedure removed]

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‎04-22-2021 12:49 PM

HP Recommended

I would love to try the factory reset to see if it will fix it or not I have also tried the firmware up date and nothing I have done has fixed it.  Can you tell me how you did the reset??  I'm not sure I did it properly either that or it did not fix the problem either

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‎04-22-2021 02:53 PM

HP Recommended

This is the reset process we used with success: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...

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