• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-22-2021 08:58 AM

HP Recommended
Product: M281FDW
Operating System: Microsoft Windows 10 (64-bit)

I have been sitting here now for 3 hours printer keeps rebooting, tried to install updated drivers won't stay on long enough and drivers won't install on my computer,   I have tried unplugging several times and changed outlets still doing the same thing.

Category:
1 person had the same question
3 REPLIES 3

‎04-22-2021 12:36 PM - last edited on ‎04-22-2021 12:41 PM by Retired

HP Recommended

I had exactly the same issue that started early this morning, constant restarting with Error 79. I was on firmware 20200612, I checked for firmware and saw an updated firmware 20201021 so I updated. The problem persisted.

I downgraded back to firmware 20200612 after looking on here for fixes, this didn't work either. 

(This is what worked below)

I then did a factory reset and it appears to have done the trick.

[confidencial procedure removed]

Was this reply helpful? Yes No

‎04-22-2021 12:49 PM

HP Recommended

I would love to try the factory reset to see if it will fix it or not I have also tried the firmware up date and nothing I have done has fixed it.  Can you tell me how you did the reset??  I'm not sure I did it properly either that or it did not fix the problem either

Was this reply helpful? Yes No

‎04-22-2021 02:53 PM

HP Recommended

This is the reset process we used with success: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.