My Office Jet Pro, (edited) will not print, warranty issue?

[JerryZa]

TH3AP7

[VikramTheGreat]

Hi @JerryZa,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP OfficeJet Pro 8025e All-in-One Printer suddenly stops printing, especially when you're unsure if it's a warranty issue. Let’s walk through the steps to troubleshoot and check your warranty status.

Step 1: Basic Troubleshooting for “Not Printing”

Before assuming a hardware failure, try these:

1. Restart Everything

• Power off the printer and unplug it for 60 seconds.
• Restart your computer and router.
• Plug the printer back in and power it on.

2. Use HP App or HP Easy Start

• Download the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site or HP Easy Start to: 
  • Reinstall drivers
  • Run diagnostics
  • Reconnect to Wi-Fi or USB

3. Check for Error Messages

• Look at the printer screen for any error codes or blinking lights.
• If you see a paper jam, ink issue, or offline status, the HP OfficeJet Pro 8025e All-in-One Printer - Troubleshooting | HP® Support can help

Step 2: Check Your Warranty Status

To see if your printer is still under warranty:

👉 Official HP® Warranty Check - United States | HP® Support

You’ll need your printer’s serial number, which is usually found:

• On the back or bottom of the printer
• In the Settings > Printer Information menu on the touchscreen

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat