My OfficeJet 6968 won't take Firmware Update

[Linder2]

I have tried downloading the Firmware Update version 2025A in order to allow non-HP cartridges and refilled cartridges, but I get the message that the "This Firmware Updater does not contain upgrades for this device." I got it from the OfficeJet 6968 page, so why wouldn't it have upgrades? And the problem persists -- the printer rejects all refilled or non-HP cartridges. Isn't that what the Firmware is supposed to allow? Any advice?

[Kumar0307 · Accepted solution]

@Linder2, Welcome to the HP Support Community!

Restart the printer.

Go to Setup > Tools > Update the printer > Check the firmware version on the printer.

You also have an option to update the firmware from this menu.

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Linder2]

Thank you. I finally figured out that the Test Report would tell me if the Firmware was installed. I figured out how to print a Test Report, and the Firmware was indeed updated. I unplugged the printer (before shutting it off with the button) and let it sit for, well I forgot about it and it was several hours! Also restarted the computer a couple of times in the last 24 hours. And now the desired firmware features are working--accepting refilled cartridges. Thanks so much. 

[Kumar0307]

@Linder2

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!