My OfficeJet Pro 6978 All -In-One will NOT print in color?

[RichG13]

My OfficeJet Pro 6978 All -In-One will NOT print in color?

[A_Gayathri]

Hi @RichG13,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 6978 All-In-One printer isn't printing in color, try the following troubleshooting steps:

1. Check Printer Settings

• On your computer, open the Printer Properties or Preferences.
• Ensure that the option for Color Printing or Print in Color is selected.
• Make sure Grayscale or Black and White is not selected.

2. Verify Ink Levels

• On the printer's touchscreen, go to Settings > Ink Levels (or a similar menu).
• Check if the color cartridges have sufficient ink. Replace any low or empty cartridges.

3. Clean the Printhead

• On the printer, navigate to Setup > Printer Maintenance > Clean Printhead.
• Run the cleaning cycle and print a test page to check for color output.

4. Run a Print Quality Diagnostic Report

• On the printer touchscreen, go to Setup > Reports > Print Quality Report.
• Check if the color blocks are missing or faded. This can indicate a printhead issue.

5. Update or Reinstall Drivers

• Go to the HP Support website and download the latest drivers for the OfficeJet Pro 6978.
• Uninstall the current printer driver and reinstall the updated version.

6. Check the Application Settings

• If you're printing from a specific app, ensure the app’s print settings are set to color.

7. Ensure the Correct Paper Type

• Ensure the paper type selected in the print settings matches the type of paper loaded in the printer.

8. Perform a Printer Reset

• Turn off the printer, unplug it, and wait for 60 seconds.
• Plug it back in and power it on. Test print again.

9. Replace the Color Cartridge

• If the issue persists, the color cartridge may be faulty. Replace it with a genuine HP cartridge.

10. Perform a Factory Reset

• As a last resort, reset the printer to factory settings:
  • Navigate to Setup > Printer Maintenance > Restore Factory Settings.
  • Reconfigure the printer and test printing in color.

Let me know how it goes or if you need further assistance!
 

Refer to this document: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

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