My Printer display is locked in "HP Software is Setting up your Printer"

[YankeeGreg]

My Printer display is locked in "HP Software is Setting up your Printer"
I tried all the suggestions that were on line and none moved or changed  the screen.
Is no ability to move the menu when the screen shows a message?
I can print from my Desktop and Laptop but I cannot make a direct copy from the flat bed.
Also the tanks do not show the volume, when I reset one of the lit up but went away when the setting up screen came on.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

What's the Printer model?  Was it a recently purchase that it's being set up?

After powering on the printer, are you able to go to the menu to do any "Reset to factory defaults"?

Thanks 

[YankeeGreg]

My apologies, I forgot the info.
It is the Smart tank 7603, I received it today and have been working on this on and off for 5 hours.
I set it up with an Ethernet  connection.
I also tried to do a Wifi connection and both had no effect on the issue.
I down loaded the software and then trashed it and emptied it, still no change.
I have had HP printers forever this is probably my 5th printer.

I have to admit the screen menu makes no sense to be, there is no provision to go anywhere else in the menu.
The fact that the Tanks do not light up is that an issue because it is searching for the software OR is that also another issue.
To repeat I can print and scan from my desk top and laptop, BUT cannot make a copy directly from the printer.
I have tried just about everything that is listed on the Internet, Factory reset, Reinstall Software, etc

[greenturtle]

Hi @YankeeGreg ,

Thanks for sharing the printer info.  

Quick check :

1. Are the ink tanks filled and the Printheads installed?

2. Have you tried a wireless reset and try to use an HP App to setup and connect the printer to the wireless network?

These resources will be useful:

Unbox and setup:

https://www.youtube.com/watch?v=UkaZnHkGOOo

Reset wireless:

https://youtube.com/shorts/J2a68ZTiok0

Connect printer to Wireless network:

https://youtu.be/b93raHwu9fw

For more resources on the product:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjf3_VtXys78mB2XnQr3elW

Hope that helps!

[YankeeGreg]

Yes, the tanks are filled and the printheads are installed, as I said, I can make color copies from my desktop and laptop.
Yes, I was able to set up the wireless network, I disconnected the Ethernet to do that, still no change.
Unsure what you are referring to about an HP App.
I download the software that was on the HP website, is that what you are referring to or is there another app?
I prefer to have the Ethernet connection, that is why I purchased this model.
I will check out the links and see if there is anything new to try.
Thanks.

[YankeeGreg]

I did a quick review of the links you sent me, Unfortunately They are useless as I cannot move the control panel as it is locked on to the "HP Software is Setting up your Printer"
I just realized,  I did a factory reset, should the original settings come back into play?
i.e.  Language, Country, that did not happen.
Pull plug, hold on button for 30 seconds, replug and turn on, that is what was listed.

[greenturtle]

Hi,

A "Cold reset" would prompt for the language and Country settings.

Cold Reset:

https://www.youtube.com/watch?v=thSKdWkeVCk

The HP App can be downloaded from Microsoft Store.

Hope that helps!

[YankeeGreg]

The cold set that you sent requires the ability to use the menu, it is locked so it's a no go.
I just looked and I believe I may have downloaded the original app.
It's 3:00 am here, BUT I am determined, LLOL
Downloading the new app, will let you know.

[greenturtle]

Hi,

Thanks for your patience..

Can try this :

While applying power(inserting the power cord to the printer), press and hold power.

After that, are you able to do a Cold reset?

Hope that helps!

[YankeeGreg]

BTW: I have a Mac Studio and Mac Air.
I downloaded the HP App and that is something I did hours ago.

I cannot get it to work either.
I give up for the night.
I will call HP tomorrow, my gut says to simply return it.
Thanks for everything, I will let you know.
Regards,
Greg