My Printer needs to be updated on your end.

[VickieFry]

• I can not use my Printer because it says I have either a cartridge issue or a payment was not received or updated. 

[Dragon-Fur]

@VickieFry 

Welcome to the HP Community --

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@VickieFry wrote:

• I can not use my Printer because it says I have either a cartridge issue or a payment was not received or updated. 

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It might be faster if you contact HP Instant Ink Support directly and ask for help.

-- What? --

You need someone who has access to your private information.

Sections 

-- Terms of Service / Contract (includes contact number)

⇶ -- Contact Instant Ink Support

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-- Terms of Service / Contract --

Examples of the Instant Ink Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 Instant Ink Terms of Service - Australia

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-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶  HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

Click Yes to say Thank You !

Answered / Helpful to resolve , Click my Post "Accept as Solution"