My brand-new HP 8015e printer keeps saying setup is incomplete

[ALICIAHF]

This is incredibly frustrating navigating the support for HP. My brand-new printer will not complete the setup. I set it up 2 days ago, printed and scanned something and now it won't let me print anything, I've tried from my comp  and from the app. When I try to just add it again it can't find the printer at all. Can anyone help? 

[Kuroi_Kenshi]

@ALICIAHF,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

That sounds really frustrating, especially since the printer was working fine at first. Here are some steps to get your HP OfficeJet Pro 8015e back up and running.

Restart Everything

• Restart the printer: Turn it off, unplug it for 60 seconds, then plug it back in and turn it on.
• Restart your router: If it's a network issue, restarting your WiFi router might help.
• Restart your computer/phone: A simple reboot might refresh the connection.

Check the HP Smart App

• Open the HP Smart app on your phone or computer.
• See if the printer shows up. If it does, but says Setup Incomplete, click on it and follow the instructions.

Reset the Printer’s Network

If the printer isn’t showing up, you might need to reset its network settings:

1. On the printer control panel, go to Settings → Network Settings → Restore Network Defaults.
2. Wait for the printer to restart.
3. Try setting it up again through the HP Smart app or WiFi setup mode.

Re-add the Printer Manually

If your computer can't find the printer:

• For Windows: Go to Settings → Devices → Printers & Scanners → Add a printer and follow the steps.
• For Mac: Go to System Preferences → Printers & Scanners, click the + button, and add it again.

Perform a Factory Reset (If Needed)

If nothing works, a full factory reset might help:

1. On the printer, go to Settings → Printer Maintenance → Restore Factory Defaults.
2. Set it up again from scratch using the HP Smart app.

I hope this helps.

Take care and have a good day.

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