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HP Recommended

My printer is printing my black document as green. Several words are supposed to be in red type but they are printing as yellow. They are barely legible.  What do I do?

1 REPLY 1
HP Recommended

Hi @Trixxielou 

Sometimes the ink is dry inside cartridges and you need to clean.

 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=JIIBzUeZ2K4&ab_channel=TricksTipsFix

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
I will show how easy it is to fix and clean the HP 61 ink cartridge of your printer if it has dried out / clogged or is being blocked. Amazon link for replacement ink: https://amzn.to/32Kop6R Don't forget to like and subscribe if this was useful to you! The Amazon links above are affiliate, which
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