• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-16-2019 06:43 AM

HP Recommended

@AryalT 

 

Exactly.   But so far no one from HP has contacted me either here or privately in order to either 1) re-answer the questions I reposted 2 days ago or 2) send me the BLD file.

@HP Please wake up.

Was this reply helpful? Yes No

‎10-17-2019 10:13 AM - edited ‎10-17-2019 10:16 AM

HP Recommended

I gave up here, and called HP.  Took them over 1.5 hours and problem was solved via only USB connection and then the firmware update worked.  Go figure as the other 2 times update via WiFi, no probs.   And so you know:

 

1) There is NO BDL file for this printer.  USB cable or WiFi are the only way to update firmware.

2) You CANNOT update firmware from EWS or HP Assist App for this particular printer as its not supported.

It's too bad that two different HP Support folks told me wrong info here, and when I asked for clarification, they just ignored me.   Shame on them for wasting my time.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.