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‎10-16-2019 06:43 AM

HP Recommended

@AryalT 

 

Exactly.   But so far no one from HP has contacted me either here or privately in order to either 1) re-answer the questions I reposted 2 days ago or 2) send me the BLD file.

@HP Please wake up.

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‎10-17-2019 10:13 AM - edited ‎10-17-2019 10:16 AM

HP Recommended

I gave up here, and called HP.  Took them over 1.5 hours and problem was solved via only USB connection and then the firmware update worked.  Go figure as the other 2 times update via WiFi, no probs.   And so you know:

 

1) There is NO BDL file for this printer.  USB cable or WiFi are the only way to update firmware.

2) You CANNOT update firmware from EWS or HP Assist App for this particular printer as its not supported.

It's too bad that two different HP Support folks told me wrong info here, and when I asked for clarification, they just ignored me.   Shame on them for wasting my time.

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