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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Level 3
33 25 1 2
Message 11 of 12
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HP Recommended

@AryalT 

 

Exactly.   But so far no one from HP has contacted me either here or privately in order to either 1) re-answer the questions I reposted 2 days ago or 2) send me the BLD file.

@HP Please wake up.

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Author
Level 3
33 25 1 2
Message 12 of 12
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HP Recommended

I gave up here, and called HP.  Took them over 1.5 hours and problem was solved via only USB connection and then the firmware update worked.  Go figure as the other 2 times update via WiFi, no probs.   And so you know:

 

1) There is NO BDL file for this printer.  USB cable or WiFi are the only way to update firmware.

2) You CANNOT update firmware from EWS or HP Assist App for this particular printer as its not supported.

It's too bad that two different HP Support folks told me wrong info here, and when I asked for clarification, they just ignored me.   Shame on them for wasting my time.

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