My hp 2855e won't print a Word doc from my Mac computer

[Leslie1949]

My hp 2855 won't print a Word doc from my Mac.

Prints everything else, but not from Word.

[Garp_senchau]

@Leslie1949, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Check Printer Connection

• Ensure that the printer is properly connected to your Mac, either via USB or Wi-Fi.
• Try printing from other apps (e.g., Preview, Safari) to confirm if it's just Word or if it's a printer issue in general.

2. Restart the Printer and Mac

• Turn off your printer, wait 10-15 seconds, and turn it back on.
• Restart your Mac to reset any temporary glitches in the system.

3. Check for Updates

• Printer Drivers: Make sure that you have the latest drivers for your printer. Go to the HP website and download the latest drivers for your HP DeskJet 2855e.
• Software Update: Ensure your macOS is up to date. Go to System Preferences > Software Update.

4. Reset the Printing System on Mac

Sometimes, resetting the printing system can fix issues with printing:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the printer list and select Reset printing system.
• Afterward, you will need to re-add your printer by clicking the "+" button and selecting your HP DeskJet 2855e.

5. Check Word Preferences

• Open Word and go to Word > Preferences > Print.
• Ensure the correct printer is selected as the default.
• If you're using Cloud Print, try switching to direct printing instead.

[Garp_senchau]

6. Try Saving and Printing the Document as PDF

• Save the Word document as a PDF and then try printing the PDF through Preview or another application.
  • To save as PDF: In Word, go to File > Save As, and choose PDF as the format.
  • Open the PDF in Preview and try printing it.

7. Check for Print Queue Issues

• Open System Preferences > Printers & Scanners.
• Select your printer and click Open Print Queue.
• If there are any stuck print jobs, try canceling them and then attempt to print from Word again.

8. Test in Safe Mode

• Boot your Mac in Safe Mode (hold down the Shift key while booting). Safe Mode can help isolate any background processes or apps that may be interfering with printing.
• Once in Safe Mode, try printing a Word document.

9. Reinstall Microsoft Word

• If nothing works, consider reinstalling Microsoft Word. It might be a corruption issue within the app itself.
  • You can remove Word by dragging it to the Trash and then reinstalling it from the Mac App Store or Office 365.

10. Check for Print Settings in Word

• Sometimes the print settings within Word may be causing the issue. Open Word and go to File > Print. Check the settings (such as paper size, printer, etc.) to ensure they are correct.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,