My laptop cannot find drivers for my new printer.

[SusanR56]

My laptop cannot find driver for my new printer HP Envy photo 7975. Works fine from my phone but not laptop.

[BeemerBiker]

Support for Windows, Mac OS and others are here

but read the note about CPU types

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The below is all know about your InkJet: 7975.  Hope I am not oversharing!

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two or more bands and all have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

7975

1. swipe down to open the dashboard, select Setup > Printer Maintenance > Restore, then choose Restore Factory Defaults and confirm. The printer will automatically restart after about 20 seconds. You will need to re-set up the printer via the HP Smart app

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 7975
Wi-Fi Direct can be used to avoid configuring the router. Watch this: general notes only
Wi-Fi Direct is explained on page 29 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 7975

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 7975

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You could also use bing or google to possibly find instructional disassembly videos from other users.

Parts, if any available, can be found here 7975. Use your serial number for more extensive information.
Printer problems could be cleared by one or more of these HP YouTube videos 7975

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 7975

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If you visit the software download page for your printer then be sure to download the driver for the type of CPU your system has.

If you have an ARM type CPU then download the ARM full feature driver. If your CPU is made by Intel or AMD it is likely the "standard" x64 or x32 type CPU.

When downloading a driver I recommend the "off line" version as it has all the driver components and does not rely on having to search online for the rest of the drivers.

If in doubt then use the HP support assistant to find the recommended drivers. However, the printer needs to be online first for the HPSA. The HP app (HP Smart) can find and connect a new printer unlike HPSA.