My laptop says my printer’s driver is not available

[1terrygladys]

I’m not able to print anything.  Driver is not available.   HP ENVY 6452e

[Kuroi_Kenshi]

Hi @1terrygladys,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer driver issues for HP ENVY 6452e!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Drivers:

• Visit the HP Support website.
• Search for the HP ENVY 6452e printer model.
• Download the latest drivers compatible with your operating system.
• Follow the installation instructions carefully.

Restart Your Devices:

• Turn off your HP printer and unplug it.
• Restart your computer.
• Plug back in and turn on your printer.

Reinstall Printer Software:

• Go to your computer's Control Panel, then select "Programs."
• Uninstall the existing HP printer software.
• Re-download the latest version from the HP website.
• Install the software, and follow the on-screen instructions.

Check Windows Updates:

• Ensure that your Windows operating system is up to date.
• Sometimes, an outdated system can cause driver issues.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• This tool can automatically diagnose and resolve printing and scanning problems.

Check Connectivity:

• Ensure your printer is properly connected through Wi-Fi or a USB cable.
• Verify that both the printer and the laptop are connected to the same network.

Remove and Add Printer Again:

• Go to "Devices and Printers" on your laptop.
• Remove your HP ENVY 6452e printer from the list.
• Add the printer back again by selecting "Add a printer."

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,