My new HP OfficeJet Pro 8125e is in a loop

[Cr1910]

When I connect my printer I get the folowing message:

Update incorrect.  Error when download the firmware.

Try again, if the problem persist contact with the technical service.

But I can not get out of here. The only way is to disconnect the energy.

I think if I can restore the printer to factory state I will be able to reinstall again, but I am trying 

to follow some recomendations to return to factory state but it doesnt works.

Some idea please ?

[Jerry_57 · Accepted solution]

Hi @Cr1910,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It sounds like your HP OfficeJet Pro 8125e is stuck in an error loop due to a firmware update issue. Here are the steps you can try to resolve this problem:

Restart Your Printer:
 

• Disconnect the power cord from the back of the printer while it is still on.
   
• Unplug the power cord from the power outlet.
   
• Wait for about 60 seconds.
   
• Plug the power cord back into the outlet and then back into the printer.
   
• Try turning on the printer again.

Check Internet Connection:
 

• Ensure that your printer is connected to a stable and reliable internet connection. Sometimes firmware updates fail due to poor connectivity.

Manual Firmware Update via USB:
 

• You can attempt to download the firmware update manually and apply it using a USB connection. Visit the HP Support website, search for your specific printer model, and look for available firmware updates.
   
• Download the firmware to your computer.
   
• Connect your printer to the computer using a USB cable and follow the instructions provided with the firmware download to update the printer.

Restore Factory Settings:
 

• If you have access to the control panel and the printer allows you to navigate and reset it before it enters the loop, you could try navigating to settings and attempting a factory reset. Look for options like "Restore Defaults" or "Factory Reset" under the maintenance or setup menu.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support