My new hp printer says there is a problem with the printhead. Installed all new cartridges

[Spezzato]

There is a problem with the printhead  this is a new printer HP Officejet Pro 8034E   ????  Put in all new cartridges.  but still get that same message?

[Nal_NR]

Hi @Spezzato,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with print heads.

The following steps provide the complete procedure for this topic.

• From the front panel, turn the power off then on.
• Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step.
• Remove the printhead, see Remove a printhead.
• Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water.
• CAUTION:
• This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol.
• CAUTION:
• Do not leave the printhead outside the printer for a long time. If this is absolutely necessary, cover the printhead with the original orange caps, then store it in a horizontal position.

Reinsert the printhead, see Insert a printhead.

Check the front panel display message. If the problem remains, try a new printhead.

You may also refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.
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