My new printer does not show in my account

[Cerberus-ict]

Hi all

Last week i did a instal of my new 9730 printer.

Some time in the istalatie you neet to to log in  or make a new HP account.

So i did use my Hp Account.

Printer works great but still not show in my account.

I do need that for the instant Ink action 3 month 3 free.

Is there some way to get that done???

i did call hp 3 times but it takes for ever to get some one on the phone.

So no luck there

Plz i somebody knows a way?

[Kuroi_Kenshi]

Hi @Cerberus-ict,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the HP printer not showing up on your HP account!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Proper Account Setup: Double-check that you have correctly logged into the HP account associated with Instant Ink during the installation process.

Re-run Printer Setup: Sometimes re-running the initial setup process through the HP Smart app can resolve account linkage issues. Ensure your printer is connected to the internet during this process.

HP Smart App:

• Download and install the HP Smart app from the HP website or your device’s app store.
• Use the app to connect to your printer and check the printer settings.
• Verify if your printer appears in your device list and manage printer settings through the app.

Instant Ink Enrollment:

• Visit the HP Instant Ink website.
• Log into your account and attempt to add the printer manually by entering the printer’s code displayed on the printer during setup (or found within printer settings).

Check Printer Connection: Ensure that your printer is connected to the same Wi-Fi network as your computer where the HP account is logged in.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Cerberus-ict]

Dear Kuroi_Kenshi and the rest of HP

It is still not showing i did a clean setup of the printer, software and drivers.

But i do not use the wifi of the printer but a cable cat.

Plz can you think of something else.

I did all what i can think of

I work 32 years in the it but this is bugging me

[Kuroi_Kenshi]

Hi @Cerberus-ict,

Thank you for the response.

We've exhausted our troubleshooting options here.

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

It's a simple 2-step process.

Step 1: To contact us, click here to visit the Instant Ink support page. 

step 2: You can find the support number in the middle of the page. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,