My new printer is so unreliable I want to return it:-(

[JohnWayne25]

My new printer works perfectly on WiFi with my personal computer (iMac) but unreliably with my work laptop. I have to flit between WiFi and ethernet connections depending on the performance of the VPN and this seems to cause havoc with my printer connection.  I have worked with HP experts to resolve this and I can seem to do one or the other but as soon as I switch off the laptop or printer it its an effort to get it to connect reliably again.  I am frustrated and annoyed, I never had this issue with my previous HP printer and while I am reluctant to return the printer I am running out of patience and options!  Any thoughts?

[Dragon-Fur]

@JohnWayne25 

Welcome to the HP English Community --

True, initial connections with the printer dislike VPN.

This printer does include different firmware than older models and a bit of additional built-in security -- I do not have any idea whether (or how) the printer would respond in a VPN network situation even assuming the initial connection is made with the VPN shut off (as is necessary).

Personally, I cannot speak for using the printer with VPN or with a Mesh Network.

If you have already discussed this with other HP Experts, then the subject has likely been covered.

HP Support might have information we lack, though VPN is perhaps considered outside of the "norm".

Using the printer in this kind of environment might not be included with the two week (after purchase) setup help included in the purchase.

=================================

Message Content References

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_2

-------------------------------------------------

What to do?

If the printer is still in the Return Window for product return, contact the store where you purchased the printer.

OR

If the return windows is closed and the product is in-Warranty, contact HP Support and submit a Warranty repair request.

=== --- === --- === --- === --- ===

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

=== --- === --- === --- === --- ===

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9132e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"