My printer 6400 ENVY pro will not print color

[Bill19422]

6400 envy pro no color when printing

[KrazyToad]

@Bill19422

Welcome to HP Support Community

I would like to help

Do you have adequate amount of ink left in all the cartridges?

Try cleaning the printhead and check if the colors are printing

1. Make sure your device is on the same wireless network as your printer.

2. Open HP Smart, and then select your printer, if it is not already selected.

3. Under Tools, click Print Quality Tools.

4. Next to Clean Printhead, click Clean or Clean Printheads.

   After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.

   

5. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, close the app and stop troubleshooting.

   • If the print quality is unacceptable, click Second Level Cleaning or Level 2 Cleaning in the app to perform the next level of cleaning.

6. If print quality is still unacceptable, wait 30 minutes and repeat this cleaning cycle.

Link: https://support.hp.com/in-en/document/c06543527

Thank you

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