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‎12-23-2025 03:24 AM

HP Recommended

My printer shows it is installed correctly and on the same WIFI as my laptop. However when I try to print the printer says its off-line.  I've tried switching off laptop, printer and router but it hasn't solved the problem. I have HP Smart app.  I am in my 80's and have spent 3 hours trying to get the printer to print as I have an important docuement.  Why wont the laptop talk to the printer ? What do I do to rectify the problem.

1 REPLY 1

‎12-23-2025 03:33 AM

HP Recommended

Hi @Brenda1207 

Please follow steps from the next video to setup your printer in Wifi:

>> https://www.youtube.com/watch?v=kDtwxTo0rHw

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

HP Envy 6455e WiFi Setup Windows Laptop / Computer.
HP Envy 6455e WiFi Setup Windows Laptop / Computer.
youtube.com/watch?v=kDtwxTo0rHw
This video reviews the step-by-step method to do the wireless WIFI setup of your HP Envy 6455e All-in-one Printer with a Windows laptop or computer and HP Smart App. Welcome To My Channel - Printer Guruji https://www.youtube.com/c/PrinterGuruji
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