My printer became password protected

[HanSay]

My printer became password protected. It wouldn't even allow to go restore factory settings. I feel totally helpless.

 laserjet pro mfp m130fw printer

[Gaya1239]

Hi @HanSay,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet Pro MFP M130fw printer has become password protected and you're unable to restore factory settings, there are a few steps you can take to try and resolve the issue:
 

1. Reset the Admin Password via HP Embedded Web Server (EWS) Use the HP printer Embedded Web Server (EWS)

• Ensure that the printer is connected to the same network as your computer.
• Find your printer's IP address by printing a Configuration Page from the printer's control panel.
• Enter the IP address into your web browser to open the printer's Embedded Web Server (EWS).
• If you have set up a password before, try logging in using the credentials you remember. If you don't know the password, try the default login:
  • Username: admin
  • Password: Leave it blank (if not set).
• If you successfully log in, navigate to Security > Administrative Settings and look for options to change the password or reset it.

2. Restore the Factory Settings Using HP Smart App HP printer setup (HP Smart app)

• Open the HP Smart app on your computer or mobile device.
• Select your printer and go to Advanced Settings (this opens the printer's EWS).
• Look for the option to Restore Factory Defaults in the Settings or Security sections.
• If a password prompt appears and you don't have the password, proceed to the next step.

3. Hard Reset via Printer Control Panel

If you can’t reset it through the software, attempt a hard reset using the printer's control panel:

• Turn off the printer.
• Press and hold the Resume/Cancel button (or similar button depending on the model).
• While holding it down, turn the printer back on.
• Hold the button for about 10-15 seconds until you see the printer restarting, which may reset the password.

Refer to this document: HP LaserJet Pro MFP M130fw User manual 

I hope this helps. 

Take care and have a good day.

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