My printer can’t connect to my app

[Freya88888]

I am a student now,so I living in a flat studio.my printer can’t connect to the falt internet. My flat WI-FI is Glide. And I have added a device on it.it’s still not working. Please help me to solve it. thankyou 

[VikramTheGreat · Accepted solution]

Hi @Freya88888,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. We understand the difficulty you’re facing connecting your printer to your flat’s Wi-Fi network.

Please note that HP printers are designed to connect to private home networks. In student accommodations or shared environments, such as those using Glide or other managed/public networks, the printer may not connect properly because these networks often restrict device-to-device communication for security reasons.

To resolve this, you can try one of the following:

1. Use a personal hotspot from your mobile phone or another device and connect both your printer and computer/phone to that hotspot.
2. Connect to your own router (if available) to create a private network.
3. If you must use the flat’s network, please contact your building’s IT or Glide network administrator and request help in allowing your printer on the network.

Once your printer is on a private network, it should connect and work as expected through the HP App.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat