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‎10-15-2020 10:00 AM

HP Recommended
Product: Office Jet Pro 9010

My printer can't shut down even I press the power button forcefully and error message pop up amid printing. (P.S. regardless of sufficient ink and paper)

 

Category:
4 REPLIES 4

‎10-18-2020 05:58 AM

HP Recommended

@Davelau0313

 

Welcome to the HP Support Community.

 

Try connecting the Printer to  different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-31-2020 04:12 AM

HP Recommended

STILL CAN'T MAKE ANY HELP 

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‎11-02-2020 04:30 AM

HP Recommended

What is the error message you get?


I am an HP Employee

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‎11-03-2020 03:14 AM

HP Recommended

error on the printing, no error message is shown conceding that

stuck on the printer queue I mean.

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