My printer does not want to print wirelessly through my laptop after I setup it with the software

[wynie]

My printer does not want to print wirelessly through my laptop after I setup it with the software

[Raj_05]

Hi @wynie.

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP DeskJet Ink Advantage 3785 not printing wirelessly from your laptop. Wireless printing problems can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue. Here's a step-by-step guide to help you get your wireless printing working again.

Check Network Connection:

• Ensure that both your printer and laptop are connected to the same Wi-Fi network. They must be on the same network for wireless printing to work.

Restart Printer and Laptop:

• Turn off both your printer and laptop, and then turn them back on. Sometimes, a simple restart can resolve connection issues.

Update Printer Firmware:

• Visit the HP Support website and check if there are any firmware updates available for your printer. If there are updates, download and install them, as they may address connectivity issues.

Printer Software Reinstallation:

• Uninstall the printer software on your laptop and then reinstall it. Make sure to download the latest printer drivers and software from the HP website. Follow the on-screen instructions for installation.

Check Printer Status:

• On your laptop, go to the "Devices and Printers" or "Printers & Scanners" section in your system settings. Ensure that your HP DeskJet 3785 is set as the default printer and that it's online.

Firewall and Security Software:

• Disable or configure any firewall or security software on your laptop that may be blocking communication with the printer. Temporarily disabling them can help diagnose the issue.

Print a Test Page:

• Try printing a test page from your laptop to check if it's a specific application or document causing the problem. If the test page doesn't print, it's likely a connectivity issue.

Reset Printer Network Settings:

• On your printer, find the wireless or network settings menu and reset the network settings. Afterward, set up the wireless connection again, following the printer's manual.

Router Restart:

• If all else fails, try restarting your Wi-Fi router. Sometimes, router issues can affect the connection between your devices and the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support