My printer has lost functions since I upgraded to Windows 11

[Stuart47]

Since upgrading to Windows 11 the scan options have reduced on Officejet 7720

[Echo_Lake]

@Stuart47

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand the printer lost scanning functionality after Windows 11 update, to provide an accurate resolution, I need a few more details:

• What are the troubleshooting steps you have tried so far?
• Are you able to scan from the printer scanner bed?

Let's try these steps to resolve the issue: 

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click her
   
• And, also update the printer basic driver: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-7720-wide-format-all-in-one-printe...

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Stuart47]

Thanks for your reply but I think I've tried everything you mentioned.

The scan doctor says there is no problem although it took a while to work out how to get it to acknowledge the change to Windows 11.

I've reloaded the HP Smart several times (even deleting the original) which is where the link you have given takes me. Is this what you call the 'basic printer driver'?

Problems -

I can now only save as jpeg or basic .pdf.

Shouldn't I be able to do OCR?

Stuart

[Echo_Lake · Accepted solution]

@Stuart47

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. Let's try few more steps in order to resolve the issue. 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

And, also please confirm whether your able to scan from the printer scanner bed.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Stuart47]

Hi

I've done all that and it's working the same as before.  I did ask whether I should be able to save editable text (OCR). Checking online it looks as though I can't so maybe it is something I did on my previous printer.

I've just stumbled across the editing options. I'm not finding this printer as intuitive to use as my previous HP.

Thanks for your help

Stuart