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‎06-04-2025 07:08 AM

HP Recommended

Help please online my printer is ready to print no jams printed off the sheet telling me everything is great and connected to WiFi still nothing. I am using the hp smart app when I try use iOS print it doesn’t work either 

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1 REPLY 1

‎06-05-2025 10:44 AM

HP Recommended

Hi @KJPRINTERMAN 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating it must be to have your printer fully connected but still refusing to print. Since you've confirmed there are no jams and the HP Smart app isn't working on iOS, let's go through some troubleshooting steps.

 

1. Restart Everything

  • Power off your printer, router, and iPhone/iPad.
  • Wait 30 seconds, then turn on the router first.
  • Once the router is fully online, turn on the printer and iOS device.

2. Check Printer Status in HP Smart

  • Open HP Smart on your iPhone/iPad.
  • If the printer shows offline, tap Diagnose & Fix (if available).
  • If it’s online but won’t print, try removing and re-adding the printer.

3. Reset Network Settings on the Printer

  • On the printer’s control panel, go to Setup → Network Settings.
  • Select Restore Network Defaults.
  • Reconnect the printer to Wi-Fi using the Wireless Setup Wizard.

4. Check AirPrint Settings

  • Open Settings → Wi-Fi on your iPhone/iPad.
  • Ensure your device is connected to the same network as the printer.
  • Try printing from Safari or Notes (instead of HP Smart) to test AirPrint.

5. Update Printer Firmware

6. Watch HP Troubleshooting Videos

 

Let me know if any of these steps help! I appreciate your patience while we work through this.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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