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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sjj41
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Message 1 of 2
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My printer has suddenly stopped working

HP Recommended
HP LASERJET PRO M15A
macOS 10.15 Catalina

My printer has suddenly stopped working - light are on, advice on HP website was to delete the printer now when connected to my laptop nothing is coming up now!!! Argghhhh!!!!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sjj41

 

Welcome to the HP support community.

 

Are you getting any error messages while printing? 

Which applica5tion are you trying to print from?
Did you try to print from a different application and check if that prints fine?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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