My printer is not connecting to wifi

[crackles47]

Direct 61 HP Envy Photo 7800

[ferRX]

Hi @crackles47 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=DBKAPXIKNgA

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Kuroi_Kenshi]

Hi @crackles47,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY Photo 7800 showing “DIRECT-61” and not connecting to Wi-Fi. Let’s go through a few checks.

Check the Current Wireless Status

• On the printer control panel, tap the Wireless icon.
• Verify whether Wireless is turned ON.
• If it is OFF, tap Settings > Wireless Settings > Wireless Setup Wizard.
• Select your home Wi-Fi network from the list.
• Enter the Wi-Fi password and confirm.

Note: “DIRECT-61” indicates the printer is broadcasting Wi-Fi Direct, which is a temporary direct connection and not the home network.

Restart the Printer and Router

• Turn off the printer using the Power button.
• Unplug the power cable from the printer.
• Turn off the Wi-Fi router and wait 60 seconds.
• Turn the router back on and wait until internet lights stabilize.
• Reconnect power to the printer and turn it back on.

Reconnect the Printer to the Network

• On the printer screen, open Setup (gear icon).
• Tap Network Setup > Restore Network Settings.
• Confirm the reset when prompted.
• After the printer restarts, tap Wireless Setup Wizard again.
• Select your Wi-Fi network and enter the password.

Reconnect the Printer Using the HP App

• Open the HP app on your computer or phone.
• Select Add Printer or + Add Device.
• Choose HP ENVY Photo 7800 from the detected devices.
• Follow the prompts to reconnect the printer to your Wi-Fi network.

Verify the Printer Is Connected to the Same Network

• On the printer, tap the Wireless icon.
• Confirm the network name shown matches your home Wi-Fi.
• Print a Network Configuration Report from Setup > Reports.
• Check that the printer shows an IP address assigned by the router.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,