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- HP Community
- Printers
- Printer Setup, Software & Drivers
- My printer is not discoverable, after Windows updates

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01-26-2020 02:56 PM
After Windows updates were installed, my printer would not print, as it was saying it wasn't connected to the network.
Tried to connect and it could not be found, so uninstalled and tried to re-install, but now the printer is not discoverable.
I have HP Smart installed but I cannot add the printer as it cannot bee found.
I have tried various ways, even entering IP address, which even that said it could not been found.
This is a decent printer and not sure why I cannot add it, or download the drivers.
Getting very frustrated as I really need my printer.
Solved! Go to Solution.
Accepted Solutions
01-29-2020 11:04 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not getting detected on the computer after a Windows update.
Don’t worry, I assure you I will try my best to get this sorted.
Is the wireless light on the printer steady or blinking?
Meanwhile, I recommend you follow the below steps and check if it helps.
The HP Print and Scan Doctor might get this sorted out
Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Run PSDR v5.0.3
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-29-2020 11:04 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not getting detected on the computer after a Windows update.
Don’t worry, I assure you I will try my best to get this sorted.
Is the wireless light on the printer steady or blinking?
Meanwhile, I recommend you follow the below steps and check if it helps.
The HP Print and Scan Doctor might get this sorted out
Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Run PSDR v5.0.3
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee